Wellness is one of the biggest hospitality trends, but what about the wellness of hotel workers? I'm interested in hearing from hotels that have recently introduced programs that focus on employee wellness. Please tell me more about your hotel's program and what it does. Ultimately, how does employee wellness affect the customer experience? I'm also interested in hearing from hospitality and customer service experts on this topic. Are there any recent surveys or studies on hotel employee wellness? What's behind this trend? Why are hotels concerned about wellness? Is this trend a result of the stressful pandemic period, which resulted in a lot of layoffs? Or is something else happening?
The Department of Transportation just dropped a proposed rule that would have required airlines to compensate U.S. travelers for delayed flights. Behind the scenes, the airline industry is lobbying to undo even more consumer protections — from refund requirements to fee disclosures.
I'm researching a story about which rules are most at risk of being rolled back, and what travelers can do to protect themselves if airlines get their way.
I'm looking for air travelers who’ve already felt the sting of weakened protections. Maybe it was a delayed refund, being forced to accept a credit, or a surprise airline fee. I'm interested in hearing your personal stories about what happens when rules vanish and passengers are left to fend for themselves.
For industry experts, I'd love to know which DOT regulations are most vulnerable. How would repealing these rules affect travelers? And what steps can consumers take now to safeguard themselves?
If you’ve experienced any of this, I'd love to hear your story.