Can you elaborate on a renewal workflow challenge faced by B2B service businesses? Specifically, I’m looking for personal experiences/data/examples on any one of these challenges: A) Generic CRM workflows often fail for B2B renewals. B) Hidden renewal risks in B2B service businesses. C) Any other renewal workflow challenge you might have experienced. Looking for responses from customer success/customer experience leaders, retention specialists, client service leaders, account managers, sales/renewal managers, customer support managers, or founders in the B2B service space. Please choose only one topic to elaborate on and keep the response between 100-120 words. Draw upon your own personal experience, personal examples, anecdotes, data, results, or opinions. Kindly don't use AI-generated answers, as I'll have to reject them. Thank you for your time!

posted8/29/2025

deadline9/1/2025

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