Hotel technology was supposed to make travel smoother. Instead, many guests find themselves fumbling with touch panels, phone apps, and multiple remotes just to turn off the lights or adjust the thermostat. A new survey shows that 52 percent of hotels now offer a verbal “tech walk-through” at check-in to help guests navigate Wi-Fi, lighting, and in-room entertainment systems. I’m looking for travelers who’ve struggled with hotel tech. Have you ever stayed in a room where you couldn’t figure out the lights, thermostat, or TV setup — even after a walk-through? Did it affect your stay? I’d also like input from experts on hotels, customer service and technology: - Why are hotels investing in increasingly complex in-room technology? - Are these systems meant to improve the guest experience, or to reduce staffing and cut costs? - Do some properties overdo it with “smart” features that actually frustrate guests more than they help? - What are the best (and worst) examples of hotels trying to balance innovation with usability?

posted9/22/2025

deadline9/23/2025

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